FAQ
Questions we get a lot.
Below are the questions we hear most often. If yours isn’t here, just send us a message.
Getting Started
Booking and scheduling
How do I get a quote?
Fill out the quote questionnaire on our Contact page (or the same form on the home page). The more detail you share, the more accurate your quote. We usually reply within 24 hours. No home visit required.
How much does a cleaning cost?
Pricing depends on the size of your home, how often we visit, and whether it’s a standard or deep clean. We’ll quote you up front so there are no surprises.
Do I need to be home while you clean?
Most of our clients aren’t. We’re fully insured and happy to work with a key, a code, or whatever feels right to you.
What if I need to cancel or reschedule?
Just let us know at least 24 hours ahead and there’s no fee. Life happens; we get it.
How often can you come?
Weekly, bi-weekly, monthly, or one-time. Whatever keeps your home in the state you want it.
What we do
The cleaning itself
What's the difference between standard and deep?
A standard clean is the regular maintenance pass: all rooms dusted, vacuumed, mopped; bathrooms and kitchens sanitized. A deep clean adds baseboards, vents, inside appliances, grout detail, and everything standard cleans usually skip.
Do you bring your own supplies?
Yes. All cleaners, cloths, mops, vacuums, the whole kit. If you prefer specific products (green, fragrance-free, your favorite brand), just let us know and we’ll use what you have.
Do you do laundry, dishes, or ironing?
Laundry folding is an optional add-on. Dishes aren’t a standard part of our service, but we’re happy to quote it as an add-on if you’d like.
Can we skip certain rooms?
Absolutely. Just tell us what to skip, and that comes off the quote.
Can you work around pets?
Yes. Just let us know what to expect and how your pets handle strangers. We’re used to animals.
Trust and safety
Your home, your peace of mind
Are you insured?
Yes. Fully insured and bonded. We can provide documentation if your building or HOA requires it.
Is it the same cleaner every time?
That’s the goal. We assign a consistent team to your home so you’re not meeting new people every visit.
What if something gets broken?
If we break something, we own it. Tell us and we’ll make it right, whether that means replacing it or covering the cost.
What if I'm not happy with the clean?
Let us know within 24 hours and we’ll come back and re-do whatever wasn’t right. No charge, no argument.
Do you run background checks on your team?
Yes. Every cleaner is background-checked before they set foot in a client’s home.
Pricing and payment
How the money side works
Do I have to sign a contract?
No. You can cancel, pause, or switch schedules any time. We want you with us because you want to be, not because a contract says you have to be.
How do I pay?
Most clients pay by card, and you can save it on file so you don’t have to think about it. We also take checks or Venmo if that’s easier for you.
Do you charge extra for pets?
No, but please let us know in advance so we can bring the right supplies.
Are tips expected?
Tips are never expected. If you’d like to tip your cleaner, that’s always appreciated, but it’s genuinely optional.
Still have questions?
We're happy to answer them.
Send us a message with whatever you’re wondering about. If it’s a common one, we’ll add it here.
Ready when you are
Ready to hand off the cleaning?
Tell us about your home and we’ll send a fair, up-front quote, usually within 24 hours. No pressure, no contracts, no long commitments.